DELIVERY & RETURNS
At Soon Maternity we deliver online orders via Australia Post. All orders are traceable and a signature will be required on delivery.
Australia & New Zealand:
- Free Regular post on orders over $50, Delivery time frame is 2 to 7 business days
- Regular post $8.90 by Registered Post on orders under $50. Delivery time frame is 2 to 7 business days.
- Express Post $15. Delivery time frame is 2 to 4 business days
Rest of the world:
- Free shipping on orders over $200 by Registered Post International. Delivery time frame is 3 to 10 business days and signature is required on delivery.
- Flat Rate $20 on orders under $200 by Registered Post International. Delivery time frame is 3 to 10 business days and signature is required on delivery.
- Express Rate $30, generally 3 to 5 business days to the major cities, let us know where you are and we will let you know the estimated delivery date.
On rare occasions we may request extra postage for international remote areas after payment is made. If you have any questions about delivery (or anything else) feel free to contact us email@example.com
Tracking Your Order
Your order and tracking details will be sent to you via email. The email will include a link that will allow you to track the status of your delivery.
International Deliveries by Australia Post
International deliveries require a signature upon delivery for items up to 2kg, valued up to $500AUD (includes coverage of up to $100AUD for loss or damage of items posted). Estimate 2-10 business day delivery to metropolitan areas of major cities.
Please note that the international transit times above are estimates; assuming there are no clearance delays. Contact us at firstname.lastname@example.org for country specific transit times.
Please note that the import duty and taxes are your responsibility so make sure to check with your local customs office for further information. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". By law we are prohibited from marking the order as a "gift" even if the order placed is intended to be sent as a gift.
If you have not received your order within 10 – 14 business days, please contact our friendly customer service team at email@example.com.
Orders placed after 2.00 pm EST will be downloaded into the system for the following day, therefore it will not be processed that day. All orders are processed within Soon Maternity's trading hours of Monday to Friday 10.00 am – 5.00 pm EST.
We want you to be completely happy with your Soon Maternity purchase so if for any reason you are dissatisfied, we will assist you with an exchange, online credit note or a refund for the cost of the goods purchased on eligible items. To see if your item is eligible for return please read our below returns policy.
If your items fit the below criteria for return, please visit the RMA Section from my account. From your account RMA you can create a return request. Upon having your return request approved please print the confirmation and include in the parcel along with the item being returned.
If you are located in Melbourne, you can return your online order to our boutique where we can assist you with an exchange or refund which means no return postage!
If you checked out as a guest you will need to print and fill in a physical returns form. Download here: https://bit.ly/2BVG6A4
Items must be returned within 30 days of original despatch date; unworn, unwashed, in its original condition and with all Soon Maternity tags attached.
We highly recommend that you send your item back via registered post. When sending your parcel back to us via registered post, we will endeavour to process all refunds and exchanges the day your return arrives back to us. Please note that we do not take responsibility for items not received so best to always send your item back via registered post.
Please note customers will be responsible for the return shipping of the item/s back to Soon Maternity. In the case of exchanges, Soon Maternity will cover the shipping cost back to you.
We do not refund sale items, if you would like to return a sale item we can issue a credit note or exchange. Please note that certain sale items are final sale and are not eligable for return. This is noted in the description of the final sale items.
We stand behind our quality and items will be inspected by our highly experienced Quality Assurance Officer and if the item is deemed to be faulty due to manufacturing or fabric, it will be replaced or refunded free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund and therefore will be sent back to you at your expense.
If You Change Your Mind / Ordered the incorrect Colour or Size
Unfortunately, we are unable to accept items that have had the tags removed, been worn or washed. The item must be in its original condition. Additional re-delivery freight charges will apply for new items required. We will either exchange the item and add re-delivery charges or refund the amount of the item, less the original freight charges.
If We Send You The Incorrect Colour or Size
We will cover the re-delivery charges if the colour item or size you received is not what you initially purchased.
We will also refund you for the cost of freight for returning the item but customers must add this cost on the return / exchange form. As you can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only. If you are ever unsure about a colour please contact us directly firstname.lastname@example.org