At Soon Maternity it is our aim for you to receive your on line order, within 2 – 7 working days within Australia, and all international orders within 5 – 14 working days. Soon Maternity will send you confirmation of your order once it has been placed, via email. If for any reason we are not able to provide you with your initial selection, due to sold out status or stock arrival delay into our warehouse, we will also notify you via email.
Deliveries made within Australia
At Soon Maternity we deliver orders using Australia Post, Registered Mail. All orders are traceable, and you will need to sign for its delivery upon its arrival. If you would like to track your order, please contact us at info@soonmaternity.com and we will be happy to provide you with your delivery tracking number, or we will be happy to do this for you on your behalf.
Shipping costs within Australia are as follows and are gst inclusive.
- $9.00 for shipping and handling within Australia.
- $3.00 for gift voucher only purchases
Items on back order may take longer than 2-7 working days. These will be sent separately with no additional postage charges applied.
International Deliveries
When ordering outside Australia, it is our aim to have your order to you in approximately 5 -14 working days.
Shipping costs outside of Australia are as follows.
- $30.00 for shipping and handling outside Australia,
- $3.00 for gift voucher only purchases
On occasion, some shipments may take up to 3 weeks to arrive, depending on the amount of time it may take for an item to clear customs. Backorder items may take longer than 5-14 days to deliver, these will be sent separately with no additional postage charges applied.
The above postal charge does not include any possible taxes and duties which may be applied by customs in the country where the order will be received. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call your local customs offices to gain further details.
Late deliveries
If you are trying to estimate when a package will arrive please consider the following:
- Credit card authorisation and address verification must be received prior to processing.
- Orders placed after 3.00 pm EST will be downloaded into the system for the following day therefore not processed that day. All orders are processed within business trading hours, Monday to Friday 9.00 am – 5.00 pm EST.
If you have not received your order within 5 – 14 days, please contact our customer service team at info@soonmaternity.com
Refund/Exchange
We hope that you are happy with your purchase but if you would like to return your purchase for a refund or exchange, please print and complete the exchange/return form so we can process your return efficiently.
Returns Policy
Our aim is to make sure you are satisfied, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange, online credit note or a refund for the cost of goods only.
Items must be returned within 14 days of original despatch date unworn and unwashed, in it’s original condition, with Soon Maternity swing tags attached. A Soon Maternity exchange/return form must be included with the item when returned. Soon Maternity does not take responsibility for items not received if a customer attempts to send an item to us via non registered post.
When sending your parcel or box back to us via registered post, we will endeavor to process all refund’s and exchanges the day your return arrives back to us. Please note customers will be responsible for shipping and handling charges.
Faulty Item
Items will be inspected by our Quality Assurance Department and if the item is deemed to be faulty due to manufacturing or fabric, Soon Maternity will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund.
If You Change Your Mind
Soon Maternity is unable to accept items that have had the tags removed, been worn or washed. The item must be in its original condition. Additional re-delivery freight charges will apply for new items required by a customer. Soon Maternity will either exchange the item and add re-delivery charges or refund the amount of the item, less the original freight charges.
Incorrect Size
No redelivery fee is required for exchanging a size, however there will be no refund issued for cost of freight for returning the item.
Incorrect Colour
Soon Maternity will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only. | 
